Our Return and Refund Policy was last updated 22 March 2023
FOR ALL PRODUCTS: Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any change requests (other than damage or defective request). We request the customer or to be present during delivery to ensure that they check the furniture at the time of delivery.
We, at Pan Office Systems Pvt Ltd, We do not offer exchanges unless the product is damaged or defective on arrival. The exchanged product will be the same as the product purchased by the customer subject to availability.
Disclaimer: Product Images shown on website is only for representation purpose few features may vary as per original product.
Cancellation: Once booked, cancellation is allowed only within 12hours of placing the order (there would be no charges applicable) after which the order will be shipped.
If the customer wishes to cancel the order post 12 hours, the customer must refuse delivery of the product. Once the refusal of the delivery has been confirmed, a refund will be initiated towards the product.
If a customer receives a damaged or defective product, the customer must send an email to firstname.lastname@example.org with images of the product within 24 hours. Once our team confirms on the issue, a replacement of that defective part will be initiated.
Return, Warranty, Refund:
- We accept returns only in case of product id damaged on arrival (NOT later). If you sign and confirm delivery of the product, no such requests will be entertained later on.
- You should inform us of the receipt of a Damaged/ Defective product at the time of the delivery.
- Also take photograph of the damaged product & send mail to our customer care mail id email@example.com
- Refund will be provided only in case a replacement or replacement part for the same product is not available. If a particular part is faulty then the that part shall be arranged and replaced.
- Warranty: NO WARRANTY/REPAIRS OF ANY KIND OFFERED ON IMPORTED
WOODEN FURNITURE / CLASSROOM FURNITURE/PLASTIC PRODUCTS. WARRANTY IS OFFERED FOR 1 YEAR ONLY ON STEEL FURNITURE. WARRANTY FOR 1 YEAR ONLY ON CHAIR MECHANISM. ALL PLASTIC PARTS / LOCKS / FABRIC / HARDWARE IS NOT COVERED BY ANY WARRANTY. NORMAL WEAR AND TEAR IS NOT COVERED BY WARRANTY. REPAIRS OF ITEMS UNDER WARRANTY OFFERED ONLY AT OUR GODOWN ON BANNERGHATTA ROAD ALONG WITH A COPY OF THE INVOICE. WE DO NOT OFFER REPAIRS AT SITE UNDER ANY CIRCUMSTANCES. BEING AN IMPORTER AND TRADER WE DO NOT UNDERTAKE ANY RE-UPHOLSTERY / RE-POLISHING / REPAINTING / SHIFTING / RE-FITTING.
- If we are not able the rectify the issue or replace spare part under warranty or replace the product then the refund will be processed in 7 days by Cheque only.
- Colours shown on website/catalogue may vary with product colours due to limitations of photography.
- Refund method shall be via cheque only where Payment had been made.
- The refund will take 7 days
If I have any queries?
If you have any questions about our Terms and Conditions, please contact us:
Contact Details: firstname.lastname@example.org +91-9341221125